Enterprise Systems AU Tracking & FM – Support and Maintenance
Enterprise Systems AU Support Methodology
One of the cornerstones of our methodology is forming long-term relationships with our clients and we have found that proactive support and maintenance is the only course for success, regardless of the size of business. Our solution focuses on providing resources that provide day-to-day support and also allows us to form a professional working relationship with the end-users as well as learning the subtle nuances of how your company leverages the benefits of Enterprise Systems AU Fleet Management. With this approach, we can provide consistency, ownership, and peace of mind.
Our internal processes are set up to keep track and to resolve end-user requests in a timely manner. Our call centre provides direct access consultants who know your environment and can provide the support you need at any time. Our Enterprise Systems AU Support Portal alerts us to Enterprise Systems AU related issues and problems are resolved with a minimal amount of time.
We review the “How To” Video Library, which will contain the standard business objects and processes. From the Enterprise Systems AU Support Portal and you can also join one of our Enterprise Systems AU FM “live” training events, which are held weekly.
Over time, as we establish a close relationship with our clients and understand how they operate, we look for ways to further improve both their business processes and the support and training performance for our clients. Our experience in managing clients across many verticals provides us with a unique opportunity to see industry trends and how they can benefit our network of clients.
Prior to adopting a new technology or support standard, it is mandatory for your FM to receive feedback from the Enterprise Systems AU advisor team. The advisory team is responsible for reviewing new technology and implementing support standards. The team members are Enterprise Systems AU management, clients, and supplier representatives. This maintains our high standards and provides the checks-and-balances needed to ensure that new technology and support is of the highest standards. This will improve the overall experience of using Enterprise Systems AU FM.